Privacy Policy

Thank you for your interest in Piemere. This page explains what data we collect, how we use it, and the choices you have. “Personal data” means any information that can identify you directly or indirectly.

By using this website, you agree to this Privacy Policy. If you have questions, email [email protected].

1. Data we collect when you visit

1.1 Log files

When you browse our site without creating an account or placing an order, we collect limited technical data from your browser to show and secure the site. This includes IP address, date and time, time zone, requested file, HTTP status code, data volume, referrer URL, operating system, browser type, language, and version. We use this to operate, troubleshoot, and secure the website.

2. Cookies

We use cookies to run our store, remember your preferences, keep items in your cart, and understand site usage. Cookies are small files stored on your device by your browser.

Session cookies are temporary and expire when you close the browser.
Persistent cookies stay for a set time to remember settings or sign in status.
Third party cookies may be set by service partners for analytics or performance.

You can delete or block cookies in your browser settings. Some features may not work without cookies.

3. Ordering and user accounts

To process your order, we need certain data such as name, shipping address, billing address, email, and payment details. Required fields are marked during checkout. You can also create an account to save details for future orders. You can deactivate or delete your account at any time.

We use TLS encryption during checkout to protect your data in transit.

Payments made by PayPal or cards processed by PayPal are handled by PayPal, 2211 North First Street, San Jose, CA 95131. See PayPal’s policy: https://www.paypal.com/us/webapps/mpp/ua/privacy-full.

We share order and address data with shipping carriers as needed to deliver your order. We retain order records as required by tax and accounting laws.

After purchase, we may email you to request a product review using Judge.me (Judge.Me Ltd, C/O Buckworths, 2nd Floor, 1-3 Worship Street, London, EC2A 2AB). We share your email, name, order number, product types, and a unique ID to generate a feedback link. You can unsubscribe at any time via the link in those emails.

4. Contacting us

When you contact us by form, email, or phone, we process the data you provide to reply and support you. Our email is hosted on Google Workspace by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043. Google may process data as our service provider. Google Privacy Policy: https://policies.google.com/privacy.

5. Web analytics

5.1 Google Analytics

We use Google Analytics to understand site usage. Google sets cookies to help analyze how visitors use the site. IP anonymization may be active so your IP is shortened before processing. Google provides reports to us and does not combine your IP with other Google data for this purpose.

You can block cookies in your browser or install Google’s opt out add-on: https://tools.google.com/dlpage/gaoptout/. Learn more: Terms here, Overview here, Privacy here.

5.2 Matomo

We may also use Matomo by InnoCraft Ltd to review page interactions like scroll depth and link clicks. Keystrokes are not recorded. IP addresses are shortened. Device details like screen size, browser, country, and language may be processed. Data is stored for about 30 days, then deleted. Learn more: https://matomo.org/privacy-policy/. You can block cookies in your browser. If you use an opt out, it relies on a cookie on that device and browser.

6. Your rights

Withdraw consent at any time where consent is the legal basis.
Object to processing based on legitimate interests.
Access, correct, or delete your personal data, subject to legal limits.
Opt out of marketing emails using the unsubscribe link.

We delete or block personal data when the purpose no longer applies and no legal retention duty requires us to keep it.

We do not sell personal information. We share it only as described below or when you consent.

Authorized service providers for payments, shipping, customer support, analytics, site hosting, and marketing help. They may only use data to perform services for us.
Business partners for specific offers or promotions you choose to engage with.
Legal and safety when required by law, to protect rights, investigate fraud or security issues.
Corporate transactions like a merger or asset transfer.

We may share aggregated or de-identified information for reporting and product improvement.

8. Security

We use reasonable technical and organizational measures to protect data, including TLS for checkout. No method of transmission or storage is fully secure. Please protect your password and account.

9. Do Not Track

There is no consistent industry standard for responding to DNT signals. We do not respond to DNT at this time.

10. California Consumer Privacy Act (CCPA)

This section applies to California residents. “Personal Information” has the meaning in the CCPA.

10.1 Categories collected or disclosed in the last 12 months

Category	We Collect	We Disclose	We Sell	Categories of Recipients
A. Identifiers	Yes	Yes	No	Service providers and partners
B. Customer records	Yes	Yes	No	Service providers and partners
C. Protected class characteristics	No	N/A	N/A	N/A
D. Commercial information	Yes	Yes	No	Service providers and partners
E. Biometric information	No	N/A	N/A	N/A
F. Internet activity	Yes	Yes	No	Analytics and service providers
G. Geolocation	No	N/A	N/A	N/A
H. Sensory data	No	N/A	N/A	N/A
I. Professional information	Yes	Yes	No	Service providers
J. Education information	No	N/A	N/A	N/A
K. Inferences	No	N/A	N/A	N/A

10.2 Rights for California residents

Right to know and access categories and specific pieces of Personal Information collected, sources, purposes, and recipients.
Right to delete Personal Information we collected from you, with legal exceptions.
Right to non-discrimination for exercising your CCPA rights.

Verification We will verify requests by matching information you provide with our records. Authorized agent You may authorize an agent to make requests by emailing us.

Submit requests Email [email protected] with enough detail for us to verify and process your request.

Shine the Light California Civil Code Section 1798.83 permits requests about disclosure of personal information to third parties for direct marketing. Email [email protected].

11. Children’s Online Privacy

Our site is not intended for children under 13. We do not knowingly collect data from children under 13. If we learn we have such data, we delete it as soon as possible.

12. Changes to this policy

We may update this Privacy Policy to reflect changes to our practices or for legal reasons. We will post the updated version here with a new “Last updated” date.

13. Contact

If you have any questions about this Privacy Policy or your data, email [email protected].